The queue management system is a technological solution designed to manage and analyze customer interactions in a service center. The system aims to eliminate congestion by managing and analyzing the customer flow throughout the day. Queueing systems reduce the waste of time and effort for hospitals, municipalities, notaries, banks, clinics, companies, and other organizations and contribute to increasing customer satisfaction and staff productivity.
Every transaction performed in the queue management system is transformed into valuable data that enables service managers to access real-time information and historical statistics about service performance. System components; kiosk ticket dispenser, waiting area display, counter display, counter call teller, virtual call software, voice alert unit.
Kiosk is a modular, advanced and flexible solution that offers an interactive interface with fully integrated functions to ease and automate the management of queue management system. Our solution gives a welcoming environment to public and private offices with simple and pleasant tools, to offer information and to direct the customer to the right counter.
The touch screen on the ticket machine allows customers to take their queue numbers and follow their order from the main display and counter displays at the waiting points.
General features of kiosk ticket machine:
- 1.5 mm electrostatic painted stainless steel body.
- 18.5'' vertical resistive touchscreen,
- 58mm thermal printer,
- Easy and fast roll change,
- Unlimited sub-menus and touch key possibilities,
- Ability to connect to the system with the existing network structure,
- Reporting of transactions,
- According to the purpose barcode, magnetic card reader, etc. using plugins,
- Ability to play live TV or video on the LCD main display,
- The desired welcome screen and information message screen can be edited.
Waiting are display offers the best solution for waiting areas, as it comes with 7 digits that show token number, counter number and customizable arrow symbols to direct customers to counters. The number of lines on the display can be customized based on customer prefrence. The stainless mount unit makes easy to install the display on the ceiling or wall.
Other features of the waiting area display:
- It can be used up to 10 lines.
- Each line has a resolution of 10x40 dots and the digit length is 76mm, color is red.
- Direction arrows can be used together with the sequence number and the calling toll booth number.
- It can show information message.
Led counter display consists of 6 digits, which makes it ideal to handle large number of visitors (token number), along with counter number. At calling status token number will be blinking. When the teller is unavailable status such as closed or on break can be displayed on the display as a moving text. The high contrast color makes easy to visualize. The stainless mount unit makes easy to install the display on the ceiling, wall or beside the counter.
Other features:
- It has a resolution of 10 x 40 dots and the color is red.
- 3 or 4 digit display capacity.
- Shows the counter number, the ticket number called. It can flash.
- The digit length is 76 mm.
Keypad counter teller has a various of buttons giving tellers the flexibility to call token numbers by order, specific number or by priority, as well as repeating and canceling calls.
It is an LCD screen that shows the called number and the direction of the counter. It has the ability to show pictures or play videos at the same time. How many counters calls will be displayed at the same time can be adjusted with the software.
Features of the multimedia display at the waiting area;
- Display queue information
- 10 different calls are shown at the same time
- Corporate advertisement videos, news and messages
- Displays live AV stream from VCD/DVD player, TV broadcast, digital satellite receiver, VCR, camera, etc.
- Displays media files (AVI, WMV, FLV, etc.)
- Queue guidance with IVR
- Dynamic display template
- Programmable display schedule
- Content upload from multiple user
